VizToolsAIRefund policy
How to request help with a payment or a failed generation.
Updated 19 September 2026Author and contact
Illia Fediushyn · support@viztoolsai.com
The service author is Illia Fediushyn. The seller’s registration details, business address and governing jurisdiction have not yet been published. Ask support@viztoolsai.com for the applicable operator details before a purchase. These documents do not replace mandatory consumer rights.
Payment assistance
For a Lava.top purchase, contact VizToolsAI through the support form linked below. Include the account email and payment reference from your receipt. We review the purchase and the reported issue; a refund is confirmed separately from cancellation or a correction of service coins.
When to contact us
Contact us promptly if you were charged twice, paid without receiving the purchased access or coins, or cannot use a purchased service because of a technical problem. Include your account email, payment date, transaction reference and a short description. Never include a full card number, password or authentication code.
AI task failures
Unused coin reservations for failed or unproduced results are released when the task is finalized. If coins remain charged without a successful result, send the job reference through support so we can investigate. A release or correction of service coins is separate from a refund to your payment method.
Cancellation and used services
You can cancel future subscription renewals in Account → Billing or through the link in your receipt. Cancellation alone does not refund the current period. Requests involving already used coins or delivered digital services are assessed individually under the applicable seller/payment-provider terms and law; a particular creative result is not guaranteed.
Statutory rights and processing
Nothing in this policy removes mandatory consumer rights, including withdrawal or refund rights where they apply. Starting a task is not by itself a waiver of statutory withdrawal rights. Any legally required consent for immediate digital delivery must be explicit and recorded at checkout. Approved refunds are returned through the original payment provider, subject to its processing and bank timelines; related access or coins may be adjusted to reflect the refund. For other payment methods, contact support with your receipt.